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The e-Commerce space is quickly becoming a race for second place. Let’s face it – Amazon.com is the global giant of eCommerce sales. One of the major reasons why they’ve risen to the upper tier of e-Commerce dominance is their dedication to last mile technology solutions. From automated picking and packing services to SMS text delivery notifications, Amazon’s last mile technology game is far superior to anyone else in e-Commerce.
While it’s not realistic to expect a smaller e-Commerce company to replicate the sales of Amazon – there are several of their last mile technology solutions that can be added to any sized e-Commerce store; each of them scalable, affordable, and can help them provide superior customer service.
In the next few paragraphs, let’s break down 4 of the most impactful last mile technology solutions that retailers should consider investing in as the calendar turns to 2019.
The supply chain is comprised of multiple steps, the final is when a commodity is delivered to the end consumer. This is where the last mile comes into play. The last mile is defined as the final leg of transportation to the customer - and provides a company with an opportunity to earn customer loyalty or lose a customer forever. Businesses from Fortune 500 giants to independently operated are constantly looking to optimize the last mile to increase customer service and engagement.
The modern customer expects their deliveries quick, cheap, and on their time schedule. This presents a challenge to most carriers – as to accomplish these tasks often comes with increased costs and reduced delivery efficiency. To achieve these goals, shippers need to find affordable methods for improving last mile logistics services – without breaking the bank. Like most industries – technology tends to solve these issues. Last mile technology is designed to streamline operations in order to both reduce costs and enhance customer experience.
So – that begs the question; what 4 last mile technologies can any sized e-Commerce implement for 2019? Here are a few ideas to consider:
The best attribute of these 4 last mile technology solutions is that they all can be implemented on a scalable factor. This allows any sized retailer to invest or upgrade their last mile technology with budgets they can afford. If you’re a retailer or e-Commerce company looking for affordable ways to improve your last mile solutions, reach out to a dependable third-party logistics provider. A 3PL uses multiple last mile technology platforms and helps companies of all sizes integrate them into their operations easily, affordably, and with reduced frustration.