TMS and FMS Automation Guide for Smarter Shipping Operations

Managing complex shipping operations while controlling costs remains a critical challenge for logistics professionals. When you're juggling multiple carriers, tracking shipments, and trying to provide accurate delivery updates to customers, how do you maintain visibility and efficiency? The answer lies in transportation management systems (TMS) with integrated automation capabilities. As technology has evolved, TMS solutions have transitioned from hardware to cloud-based systems that focus on all aspects of the supply chain, including automation.

In this blog post, we'll explore how TMS automation can transform your shipping operations, reduce overhead expenses, and provide real-time visibility into your logistics.

Whether you're a shipper, carrier, or 3PL, there are several benefits of TMS automation that helps to improve your shipping operations, reduce overhead expenses, and monitor logistics operations.

TMS Solutions Work Independently

A modern TMS or FMS is built for precision, accuracy, and reliability. Data that is captured automatically is accessible through customized dashboards that can be configured to the needs, desires, or comfort-level of the individual user. The dashboard gives you a big-picture perspective of the operations of your company and specifically, records data on platforms you have that are automated. The independent operation of TMS or FMS solutions allows you to collect data on automated systems and procedures without influence or corruption from the human element.

TMS Assists Inventory Control and Shipment Flow

Different shippers have different levels of inventory. Whether you're handling perishable commodities or items requiring temperature-controlled shipment, delays can cause significant headaches. The use of a transportation management or freight management software solution helps to collect data on shipping issues on the fly – which provides you with insights on traffic, weather, and other 'acts of God' that can impede or reduce the on-time delivery of your precious commodities.

Here is a practical example – let's say you are a shipper delivering time-sensitive medical supplies to customers that require careful handling and tracking. If freight shipment is delayed due to weather, traffic, or other issues, the TMS will collect this data, can send updates to the driver or carrier agent, so it can be either rerouted or expedited. The TMS or FMS serves as a freight visibility platform, providing up-to-the-minute updates on shipments through its automated capabilities.

Improves Customer Service

Whether you're shipping pallets, full truckload, or individual parcels, keeping your customer updated with expected delivery times, dates, and other details is critical for improving customer relationships. When a shipment has been delayed – regardless of the reason, sending quick, automated updates on the status of their shipments keep them in the loop. A robust TMS or FMS solution can send this data to the customer instantly – without the need for you to manually text or send the email. The TMS is built with software programs that allow you to set up the communication platforms best suited for your individual customers. If Joes' Plumbing likes to receive text updates, you can set up an SMS notification program for them. If Fred's Swimming Pool Supplies prefers email updates – the TMS offers this option.

Eliminates the Guess Work on Carrier Selection

There are several TMS or FMS programs that have options that permit you to find the right carrier for the right shipment – and most importantly – at the right price. This eliminates the guesswork in choosing a carrier that will safely deliver your products on time. TMS can be configured to route deliveries based on size, volume, and weight – in either LTL or FTL model. If an intermodal shipment is more efficient, the TMS or FMS solution can offer this option – and find carriers that are available and ready to take on those shipments.

This type of option requires quite a bit of configuration and customization, so if you're considering upgrading to a modern TMS or FMS, make sure it offers the following options:

• Must be a cloud-based system

• Offers analytics that operates continuously

• Easy to integrate with existing systems and hardware

• Scalability to meet your growth potential

Final Thoughts

Modern TMS and FMS solutions are incredibly effective at improving the operation of your supply chain business. From sending updates to customers and drivers, to rerouting and helping to streamline your route planning activities, using a TMS is a great way to stay on top of modern technology with very little cost.