How Business Process Automation Improves Supply Chain Efficiency
Efficiency is the name of the game in today’s logistics landscape. Whether it’s finding ways of reducing waste or coming up with creative ways of improving your supply chain functions, businesses who ship or receive anything strive to streamline their business operations. Business process automation (BPA) is an organizational transformation that aims to drive efficiency, provide transparency and facilitate compliance for repeatable processes.
Businesses from manufacturers to distribution hubs have gone above and beyond to integrate technological solutions into their daily operations. One of the most popular is finding ways to infuse automation into their daily business process such as payroll, accounts payable, and more. There are multiple ways that business process automation can improve their daily operational, reduce mistakes, or integrate paperless reporting.
In the information posted below, let’s review a few of the ways that business process automation helps to improve the efficiency of supply chain functions.
First – Business Automation Reduces Errors
Contrary to popular belief, many of the errors that exist in the supply chain can be completely avoided. Whether it’s improving on-time delivery, or reducing missed delivery attempts, automation in the supply chain can significantly impact the potential of errors. Business automation in the supply chain gives you the flexibility of integrating automated inventory control systems, fuel surcharge updates, contract negotiations can be updated to the TMS or other operation system functions. When your systems are updated frequently, and as soon as changes are made, it can reduce clerical errors, billing problems, or invoice related overcharges.
Second – Improves the Flexibility of Scalability
The integration of automation also helps shippers grow their processes on a scalable basis. Most automated platforms are designed with the end user top of mind. They are designed to be user friendly, but also expanded on the comfort level of each individual user. This is the prime example of being scalable. Business automation puts the power of growth in the palm of user’s hands. For those looking to expand their automated shipping notifications for customers, or increase their freight routing capability, automation gives them the flexibility to grow at a pace that is comfortable, convenient and affordable.
Third – Gives Shippers Real-Time Freight Rates
Imagine having the ability to remove the guesswork from freight movement estimation. Business process automation makes this a reality for those operations within the supply chain. Logistics automation makes it easier for shippers to activate policies that not only help them produce freight savings but also gives them up to the minute estimations on LTL, FTL, even parcel shipping rates. This type of automation permits them to make important decisions regarding the transit rates, times, and determine what insurance is needed to protect their valuable commodities. Additionally, shippers can relay this data to their sales departments, to provide customers with more accurate freight cost and delivery estimation.
Fourth – Improvement in Customer Service
Today’s customers demand instant gratification. Whether it’s receiving push notifications from their favorite apps, or updates on the delivery of their recent orders, automation vastly improves the customer experience in multiple industries. For those who ship products to end consumers, business process automation can make the difference between a positive and negative shopping experience. Automated software solutions in TMS or CRM platforms provide your freight recipient with updates via the communication platform of their liking.
Whether they want text or SMS notification, email updates or even desktop notifications, automation in supply chain operations helps to inform them about the status of their deliveries, invoice processing, and much more. In the end, the customer experience is improved – and customer service is not just improved – it’s accelerated.
Business process automation is used in virtually every industry these days. The supply chain is one that can significantly benefit – not only by its flexibility of integration but also the scalability and robust nature.
Chicago-based Redwood Logistics is a next generation, strategically integrated logistics provider that believes every company’s needs are unique. For more than 15 years, the company has been providing solutions for moving and managing freight and sharing its knowledge across North America. Redwood Logistics is focused on making its customers more successful in their end markets by applying talented and motivated people, proven processes and cutting-edge technologies to optimize their supply chain management efforts.
If you’re a shipper in any industry looking to improve your business process automation, give us a call today!