Exploring the Tech for Improving Last Mile Delivery
Published on Feb 20, 2019
Consumers of eCommerce or retail items demand instant notification and quicker delivery of their products. Living proof of this statement is Amazon – who continually revolutionizes the concept of last-mile white glove delivery services. While there are several old-school customer service attributes that a company can integrate to provide quicker, more efficient deliveries, the truth is that many of them can be quite expensive. However, like many other areas of operations, technology may be the key to improving last-mile delivery; without breaking the bank.
In the information below, we’ll outline a few of the common technology solutions that leading eCommerce giants are using to keep their customers updated, reduce shipping costs, and create happy customers that will continually purchase your products.
Outsourcing daily tasks to independent contractors is a growing trend in nearly every industry. Whether it’s hiring professional writers or an Uber driver, crowdsourcing is a major contributor to daily life. Several crowdsourcing apps like Postmates, Amazon Flex, Deliv, and UberRUSH have given shippers an exceptional source for quick, efficient, and affordable white-glove service. A crowdsourcing app is designed to alert independent drivers who are pre-qualified, background checked, and operate independently when nearby deliveries are available. Companies have the ability to choose who they work with to provide white-glove service when they set up these apps – allowing them to ensure that anyone who delivers on your behalf will do so professionally.
Communication between supply chain partners is a vital component of effective last-mile white glove delivery service. Blockchain technology (originally created by IBM) allows the supply chain partners to better interact with one another. Blockchain solutions also give customers more accurate estimations of their package’s arrival. When a customer orders a product online, they typically set up a user account with their personal details.
Shippers who utilize blockchain technology solutions have the ability to automatically send updates to their customers via the communication platform of choice. Since customers demand on-time delivery, accurate ETA’s, and updates on any delays – the utilization of blockchain solutions can significantly improve last mile logistics.
Reducing the shipping distance from point of origin to destination is the best way to reduce shipping time. Setting up strategically-located warehousing solutions hosted by third-party logistics companies gives shippers the upper hand for improving last-mile delivery. 3PL’s are able to utilize advanced inventory control, order picking and packaging equipment then set up expedited shipping methods for quicker and more cost-effective shipping to the end consumer.
Cloud-Based Network Solutions
Cloud-based solutions and SaaS (software-as-a-service) technologies are used by shippers for several reasons. One of the growing trends with improving last-mile delivery is to establish a solid network of reliable local carriers.
Many cloud-based TMS or CRM systems can also organize and create shipping profiles based on the consumer location, the product ordered, and more. This technology also allows consumers to update shipping profiles on the fly – and usually from their mobile devices. 46% of consumers want to be able to make changes to their delivery after placing an order. This may include things like a change of address or the available delivery window.
Like any new software or technology, working with a professional is a wise move. Not just any professional, though. They need to have proven experience with integration to ensure a smooth transition and optimized success.
Chicago-based Redwood Logistics is a next-generation, strategically integrated logistics provider that believes every company’s needs are unique. Redwood Logistics is focused on making its customers more successful in their end markets. We do this by applying talented and motivated people, proven processes and cutting-edge technologies. All in an effort to optimize their supply chain management efforts.
If you’re a shipper in any industry looking to upgrade your last-mile delivery white-glove service with a robust and easy to use platform, give us a call today!