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CASE STUDY
Redwood Forges Cost and Service Improvements for Harbison-Walker
MARKET: REFRACTORY SOLUTIONS
Backed by 150 years of experience, Harbison-Walker International (HWI) is North America’s largest producer of refractory products, including bricks, monolithics, high-temperature insulation materials, fiber, insulating firebrick and precast shapes used in steelmaking, and other high-temperature industries. HWI’s 22 distribution centers, strategically located across North America, ship over 130 million pounds of products annually, most with same-day or next-day delivery. Because of the high cost of manufacturing downtime, HWI prides itself on customer responsiveness by striving to be the customer’s first and only call.
THE CHALLENGES
- Need for visibility between 3PL and internal systems
- Streamlined processes and reduced complexity
- Limited logistics expertise in-house
- Need for a new transportation management system
THE SOLUTION
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Backed by advanced technology leadership, logistics expertise and deep experience working with industrial manufacturers, Redwood was the perfect partner for HWI.
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Redwood specified and implemented Oracle Transportation Management (OTM), then fully integrated the TMS with other supply chain solutions and systems—including external 3PLs—using RedwoodConnect™. Finally, Redwood is providing ongoing brokerage services to optimize HWI’s spot freight procurement process for both cost and service.
THE RESULTS
Lower cost of technology implementation and ownership
Reduced transportation costs
Improved customer service
KEY TOOLS
Oracle Transportation Management
Spot brokerage managed services
RedwoodConnect™
We were looking for a long-term partner that could provide us with a full range of transportation management solutions and services, growing and evolving alongside us. We wanted to minimize our internal technology investments, to keep our focus on product and service innovations that add value for our customers. Redwood helps us capitalize on best-in-class logistics solutions, services, and practices in a very cost-effective manner that maximizes both our service and financial outcomes.