Customer FAQ

Below are frequently asked questions about Redwood Logistics’ acquisition of LTX Solutions

What does Redwood Logistics stand for?

We exist to make our customers great — that’s what we stand for. Redwood is built to fully address and solve the problems logistics professionals face and the recent and successful integration of Simplified Logistics enables us to better achieve this goal. Customers now have the benefit of deeper talent, expertise and broader managed services spanning truckload and LTL transportation, warehousing and distribution.
We help customers simplify and focus on their core business by informing their transportation decisions with data-driven, cost-saving insights. Our customers are confident we are securing right-fit, predictable capacity through our tested and trusted carrier network.
Working with Redwood is always a valuable and rewarding human business experience. Redwood offers the best logistics and technology team out there – fun, positive and enjoyable to work with. We believe that excellence is an everyday deliverable, and in building collaborative, long-term relationships.

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What does this mean for LTX?

LTX will continue to exist under Redwood’s managed service offerings as Redwood’s LTL Freight Management. It also will be our flagship office in the Southeast and the team you work with today will continue to support and service your account. The LTX team is just now part of a larger family at Redwood Logistics.

As an LTX customer, we are keeping this change simple. We will have the same knowledge and support for your account but will be adding additional resources to better service your needs. You will also have access to the broader service offerings of Redwood Logistics such as Truckload, Multimodal Brokerage, Warehouse and Distribution services and technology, integration and business intelligence services.

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What does this change mean for me as a Customer?

Not a whole lot is changing in our day to day operations. The biggest changes will be our increased service capabilities, deeper resources and better reach. This transition is intentionally designed to be minimally disruptive to our customers, carriers, strategic partners and employees. The change will mean more service options, more support and more value.

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Where do I login if I was an LTX Customer?

You can use your existing user name and password to log in and the LTX website will continue to function as it does today until we merge websites in early April.

You will notice an announcement cover page, but will be redirected to our existing site through the login tab.

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Who is my point of contact?

Your primary contacts in sales and operations will remain the same. We will be adding additional customer support resources as needed to support new service offerings you may want to explore.

Your current LTL service is not changing. We have upgrades available for technology and your sales representative will also introduce a broader range of services if they have not already done so.

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Your Next Generation Freight Management

Our next-generation model specializes in moving freight throughout North America, backed by our vast carrier network, logistics expertise, and industry-leading proprietary technology.

Redwood Supply Chain Solutions uses sophisticated technology, flexible outsourced freight management and deep supply chain expertise to help middle-market companies excel in their competitive landscape.

Simplify your transportation process and improve your service to customers, while reducing your transportation spend to add to your bottom line.

We leverage innovative platforms and the industry’s brightest team to provide next generation technology solutions. That might mean more supply chain control, cost savings, faster or more continuous innovation – or all this and more.

Our asset-based truckload company provides critical capacity solutions to our diverse customer base throughout North America.

Our asset-based warehouse and distribution company specializes in high velocity, value-added supply chain solutions for the complex Southern California and Chicagoland markets.